Cookies and Privacy Policy

Last updated: 19 August 2026

CRANE X CONSTRUCTION LTD ("CraneX", "we", "us", "our") takes your privacy seriously. This policy explains what personal information we collect when you visit cranex.construction or interact with us, how we use it, how long we keep it, and the rights you have under UK data protection law.

1. Who we are (Data Controller)

The data controller responsible for your personal information is:

CRANE X CONSTRUCTION LTD
Company registered in England and Wales, No. 10770839
Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom
Contact: info@crane-x.com

2. What information we collect

We may collect and process the following personal information about you:

Information you give us directly — for example when you submit a contact form, sign up to our mailing list, or email us. This typically includes your name, email address, and any information contained in your message.
Information collected automatically when you visit the site — including your IP address, device and browser type, operating system, referring URL, pages viewed, timestamps, and cookies (see cookies section below).

We do not intentionally collect or process any "special category" personal data (such as data revealing race, health, political views, religion, or biometric data).

3. Why we use your information and our legal basis

Reply to enquiries you send us — based on our legitimate interest in responding to communications you initiate.
Send you our newsletter / updates if you signed up — based on your consent (which you can withdraw at any time).
Understand how visitors use the site — based on our legitimate interest in operating and improving the website.
Keep the site secure and prevent abuse — based on our legitimate interest in the security of our systems.
Comply with our legal obligations — where required by law.

4. Who we share it with

We do not sell your personal information to anyone. We share it only with:

Our hosting provider — Namecheap Inc., who host the website on servers physically located in the United Kingdom.
Our email / mailing list provider — the service we use to send newsletters.
Our analytics provider — the service we use to understand website traffic patterns.
Professional advisers — our lawyers, accountants and auditors when we are required to disclose information to them for legitimate business purposes.
Public authorities — where we are required by law to do so.

Where any recipient is located outside the UK or European Economic Area, we ensure appropriate safeguards are in place (typically the UK International Data Transfer Agreement or the equivalent standard contractual clauses).

5. How long we keep it

Contact enquiries: kept for as long as needed to respond, and then for up to 24 months for reference, after which they are deleted.
Mailing list data: kept until you unsubscribe, after which we retain your email on a suppression list only, so we do not accidentally re-add you.
Website analytics data: typically retained for 14 months in aggregated form.
Server logs: retained for up to 30 days for security and troubleshooting purposes.

6. Cookies

A cookie is a small text file stored on your device when you visit a website. This website uses the following categories of cookies:

Strictly necessary cookies — required for the site to function correctly (for example, session cookies, security tokens). These do not require your consent.
Analytics cookies — help us understand how visitors use the site. We only set these with your consent.
Functional cookies — remember choices you have made (for example, whether you have dismissed a cookie banner).

You can control cookies through your browser settings — most browsers allow you to see, delete, or block cookies. Blocking essential cookies may prevent parts of the site from working properly.

7. Your rights under UK GDPR

You have the following rights in relation to your personal data:

Access — to receive a copy of the personal data we hold about you.
Rectification — to have inaccurate data corrected.
Erasure — to ask us to delete your personal data ("right to be forgotten"), subject to certain exceptions.
Restriction — to ask us to limit the processing of your data.
Objection — to object to processing based on our legitimate interests, and to object to any direct marketing.
Portability — to receive your data in a machine-readable format, or to have it transferred to another controller.
Withdraw consent — where processing is based on your consent, you can withdraw that consent at any time.

We do not carry out automated decision-making or profiling that produces legal effects on you.

To exercise any of these rights, please email us at info@crane-x.com. We will respond within one month.

8. Complaints

If you are not satisfied with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk

9. Changes to this policy

We may update this Cookies and Privacy Policy from time to time. The current version, together with its "Last updated" date, will always appear on this page.

10. Contact

For any questions about your data or this policy, please contact us at info@crane-x.com or write to:

CRANE X CONSTRUCTION LTD
20 Wenlock Road
London N1 7GU
United Kingdom